DOL Coins FAQ

• What are DOL COINS?

  DOL COINS are our exclusive loyalty reward points program. You earn them every time you shop at Diana of London! and can redeem them for discounts on future purchase.

• How do I earn DOL COINS?

  You earn 1 DOL COIN for every ₹1 spent on your order (excluding taxes, shipping, and discounts).

• What is the value of 1 DOL COIN?

  Each DOL COIN is worth ₹0.05 when you redeem them on your next purchase.

• When are DOL COINS credited to my account?

  DOL COINS are added to your account once your order is marked complete (after delivery and confirmation).

• Is there a minimum spend to start earning coins?

  No minimum! Every order earns you coins—big or small.

• How do I use DOL COINS?

  At checkout, simply apply your available DOL COINS to get an instant discount on your order.

• Is there a limit on how many coins I can use per order?

  Yes, you can redeem up to 5% of your order value using DOL COINS.

• Do my coins expire?

  Currently, your DOL COINS do not expire. Use them anytime!—

• Can I use DOL COINS with other offers or coupons?

  DOL COINS cannot be combined with other promotional discount codes.

• Can I exchange DOL COINS for cash?

  No. DOL COINS have no cash value and cannot be redeemed or refunded for money. They can only be used as discounts on future purchases made on our website.

• Where can I check my DOL COINS balance?

  Log in to your account and go to the “My Account” → “DOL COINS” section to view your
  balance.

• What happens to my DOL COINS if I cancel or return an order?

  If you cancel or return an order, the DOL COINS earned on that purchase will be automatically removed from your account.