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Privacy Policy

Effective Date: 1st May, 2025
Brand: DIANA OF LONDON
Operated by: Diana of London Cosmetics


Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect
We collect the following information to process your order and improve your experience:

Personal Information: Name, email address, phone number, billing and shipping address
Payment Information: Processed securely via third-party payment gateways (we do not store your card details)

  • Device Information: IP address, browser type, device identifiers
  • Order History & Preferences: Products purchased, wish lists, and reviews

2. Third-Party Sharing
 We may share limited information with:

  • Fulfil and manage your orders
  • Communicate with you (order updates, promotions, support)
  • Personalize your shopping experience
  • Improve our website and services
  • Comply with legal obligation

We do not sell or rent your personal information to third parties.

3. Third-Party Sharing
We may share limited information with:

  • Logistics Partners for order delivery
  • Payment Gateways to process payments
  • Marketing Tools (like email/SMS platforms) to send updates or promotions
  • Law enforcement if required by law

All such parties are required to maintain data confidentiality.

4. Payment Security
Your payment information is processed through secure, PCI-compliant payment gateways like Razorpay. We do not store any credit/debit card or UPI details on our servers.

5. Marketing & Communication
By signing up or placing an order, you may receive occasional emails, WhatsApp messages, or SMS regarding:

  • Order updates
  • Offers and promotions
  • Product launches

You can opt out anytime by clicking “Unsubscribe” or replying with STOP.

6. Cookies & Tracking
Our website uses cookies to:

  • Maintain your shopping cart
  • Analyze website usage and improve performance
  • Show you relevant product recommendations

You can disable cookies in your browser settings, though this may limit functionality.

7. Data Retention
We retain your data only as long as necessary to fulfil your order, provide support, and comply with laws (e.g., tax/financial records).

8. Your Rights
You can request to:

  • Access or correct your personal data
  • Delete your account or request data erasure
  • Withdraw marketing consent

To do so, email us at support@dianaoflondon.store

9. Children’s Privacy
Our site is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Policy Updates
We may modify this Privacy Policy from time to time by posting updates on this page. We will notify you of any significant changes to this Privacy Notice on the Diana of London website. The users are requested to check the Website Terms and conditions from time to time.

11. Contact Us
For any questions about this policy or your data, contact us at:

WhatsApp +91-95608 98853 (Mon–Sat | 10 AM – 6 PM) support@dianaoflondon.store Website: https://dianaoflondon.store