Thank you for shopping with DIANA OF LONDON Makeup.
We’re committed to delivering your orders quickly, safely, and reliably.
Order Processing Time
- All orders are processed within 1–2 business days (excluding Sundays and public holidays).
- Orders placed before 2:00 PM IST are usually dispatched the same day.
- You will receive an email or SMS confirmation once your order has been shipped, along with tracking details.
Shipping Coverage
- We currently ship PAN India, covering over 25,000+ PIN codes.
- We do not offer international shipping at this time.
Shipping Charges
Special Launch Offer – Free Shipping!!
As part of our Grand Relaunch, we’re offering Free Shipping on all orders across India — for a limited time
only!
- No minimum order value required
- No shipping fees, no hidden charges
- Valid on both Prepaid and Cash on Delivery orders
- Offer applicable on all PIN codes we currently serve
This is a limited-period offer to welcome you back to the DIANA OF LONDON Makeup experience!
Note: Delays may occur during festivals, sales, or unforeseen circumstances such as weather or transport
issues.
Cash on Delivery (COD)
- COD is available for orders up to ₹1,500/-
- A COD handling charge of ₹30 may apply.
- Orders placed via COD may be confirmed through call or SMS before shipping.
Non-Delivery / Missed Delivery
- In case of missed delivery attempts, our courier will attempt 2 more times.
- If the order remains undelivered, it will be returned to us.
You may contact us to arrange re-shipping (additional charges may apply).
Returns & Replacements
Please refer to our Return & Refund Policy for full details on how to request replacements or returns.
Tracking Your Order
- You will receive a Tracking link via SMS/email once your order is dispatched.
- You can also track your order in real-time by logging into your account on our website.
Need Help?
For shipping queries, feel free to contact us at:
+91-95608 98853 (Mon–Sat | 10 AM – 6 PM)
support@dianaoflondon.store
Website:
https://dianaoflondon.store